Sheriff's Communications Center
The Communications Center responds to emergency and non-emergency calls and other requests for service 24-hours a day, seven days a week. Effective communications support is essential for the management of patrol, investigative and planning functions of the department.
Dispatch(reduced from 15 to 11 employees at the end of May 2008)
2008 Statistics
- handled 92,041 incoming phone calls
- out of this total, 6,374 or 7% were 9-1-1 calls
- 5,354 of those calls were from Central and North Lane County
- 547 of those calls were from West Lane County
- 473 of those calls were from South Lane County
- average ring time for inbound calls was 5 seconds
- average talk time was 1 minute 27 seconds
- average hold time was 1 minutes 48 seconds
- highest call month was January 2008
- busiest hour of the day was between 5pm-6pm
- in May, dispatchers moved from monitoring 15 radio channels to monitoring 37 talk groups/radio channels
- dispatchers entered 81,505 calls into our Computer Aided Dispatch (CAD) system – the large majority were calls requiring a deputy response
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Response time reports, call activity, incident frequencies, crime analysis data and operations reports depend on information derived from the calls for service. This Unit is the department’s first point of contact for local, state, and national disasters and monitors / responds accordingly using various broadcasting and alerting systems.
The Communications Center monitors after-hours courthouse security and provides dispatch support to US Forest Service law enforcement officers.
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Calendar Year Operations
As the hub for Sheriff's and contract dispatch communication services, Communications Officers conduct initial assessment of requests and apply guidelines that screen the nature and urgency of incoming calls. The guidelines are a reflection of the Sheriff's policy, developed through our strategic plan and a balancing of resources, requiring uniform public safety access in unincorporated Lane County.
This "triage" results in a prioritization of those requests. Many services previously associated with the Sheriff's patrol function have been reduced through budget processes. Our focus has, by necessity, become directed at emergency or immediate life threatening incidents. Property crime and social nuisance issues, while still important in our service profile, will be deferred based on our ability to send a deputy to the problem.
As continuing social issues impact government, the Sheriff's Command group will be required to adjust response protocols that will impact service levels.
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Fiscal Year 2009-10 Objectives
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Provide prompt, courteous and professional service to both our internal and external customers.
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Monitor and respond to requests from the field, making officer safety the number one priority.
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Receive and dispatch emergency and non-emergency calls-for-service in rural Lane County and provide other information/referral services to the public.
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Accurately process and enter missing and wanted persons into the appropriate computer systems.
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Modernize computing ability , through the Airs Consortium, to improve tracking of calls, reporting capabilities, management information and regional coordination (i.e., Computer Aided Dispatch, Mobile Computing, Records Management System, and Field Reporting technology.)
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Improve supervisory coverage.
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