New secure email options for OHP providers
You can now send the following documents via secure email to the Department of Human Services (DHS) or Oregon Health Authority (OHA):
- Newborn notifications: Send to [email protected]. (This mailbox will only be available for the duration of the COVID-19 emergency.)
- License/certification renewals: Send to [email protected].
Paper claims that require special handling, administrative review requests, consent forms, OHP 405T forms, OHP 1036 forms and provider appeals for claim reconsideration: Send to [email protected].
When sending documents via secure email to these addresses:
- Scan and attach documents to the email.
- Please send only one transaction per email.
- For special claims and claim documentation, please follow the instructions in OHA's fact sheet.
Read the OHA Secure Email Instructions here.
The following processes remain the same:
- Submitting initial provider enrollment applications and provider enrollment updates to OHA's central fax numbers. These are not accepted by email.
- Submitting claims and supporting documentation for services provided within the past 12 months (to OHP PO Boxes or OHA's central fax number for claim documentation).
You can also submit fee-for-service claims, adjustments and prior authorization requests electronically using the Provider Web Portal at https://www.or-medicaid.gov.