COVID-19 Information for Patients



COVID-19 (Coronavirus) - Latest updates and information: www.lanecounty.org/coronavirus
COVID-19 Non-Emergency Hotline: 541-682-1380, open Monday -Friday from 8:00 am to 5:00 pm


Community Health Centers of Lane County is working to ensure that we create a safe space for you and to minimize the spread of COVID-19.
Safety measures we have implemented include:
    * Clear barriers at our front desks
    * Visual cues (floor decals) to support social distancing
    * Increased cleaning and disinfecting practices
    * Telephone and telehealth visits
 
You continue to be our focus and we are here for you.

How are we doing things differently?

Social Distancing. To promote social distancing and reduce exposure to our patients to our patients and staff, we are asking you to limit the people you bring with you to your medical appointment. Please limit your support circle to 1 healthy person over the age of 12, to accompany you to your visit.   
Check in process. We are screening all staff and visitors by taking temperatures, masking if necessary and moving patients to exam rooms promptly.   
Temperature screening. When you arrive to the clinic, you will be met by one of our entry screeners. These are trained professionals who will respectfully take your temperature. If you have a temperature of 100.0 or greater, you will be masked as will the person that arrives with you to the appointment.
Prompt rooming. We aim to get each patient into an exam room promptly, to avoid any waiting in the lobby. We have spaced our visits and screeners are in direct contact with the clinical team to immediately move a patient with elevated temperature into an exam room.
What we cannot do: At this time, we are unable to check in patients by phone. In the future, we will be implementing new technology that will allow you to check in via a kiosk.


Telephone Visits

Community Health Centers of Lane County is now offering telephone visits for our patients. As we work to prevent the spread of COVID-19, telephone visits allow patients to receive services safely from home.
Please call our Customer Service Center at 541-682-3550 to schedule a telephone visit. Please note that not all appointment types are appropriate for telephone visits. If you have a previously scheduled appointment, staff may be contacting you to offer you a telephone appointment. Routine appointments may be scheduled out to June 1st or later.

Tips for a Successful Telephone Visit
1. Find a quiet, private place to talk.
2. Make sure you can be there for 30 minutes or so. You'll likely talk with a medical assistant first, then wait a few minutes for the provider to call back.
3. Charge or plug in your electronic device.
4. Get paper and a pen for taking notes.
5. Gather medical equipment such as a thermometer, asthma inhaler or peak flow meter, if appropriate.

Telehealth Visits

Connecting by videoconference allows you to have a visit with your medical provider from the comfort and safety of your home. The provider can visually assess your condition and talk through treatments. Not all appointment types are suitable for telehealth. Your care team will let you know if your appointment is a good fit for a virtual visit.

How to Join Your Virtual Visit
Follow these easy steps:
  1. Look for an appointment confirmation email from OTTO Health.
  2. Review the Device and Connections Guide and Test Your Device PRIOR to appointment
  3. Look for the appointment reminder email in your inbox to find your visit link
  4. Complete intake questions and consent form, then click the "Join Visit" button
  5. See your provider on a HIPAA-compliant Virtual Visit
Download a printer-friendly Patient Guide with steps to join your visits, supported devices, browser, and connectivity requirements.

Use of Cloth Face Coverings to Help Slow the Spread of COVID-19

April 2020. Centers for Disease Control and Prevention now recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g. grocery stores and pharmacies). This does not replace stay at home or social distancing recommendations.
Learn more about homemade cloth face coverings, and instructions for making and cleaning a cloth face covering.
Download printer friendly instructions for making different versions of cloth face coverings, and recommendations for how to wear and clean your cloth face mask.

McKenzie/Holiday Farm Fire Information -

Non-emergency call center at 541-682-3977

www.lanecounty.org/mckenziefire