Tax Time Frequently Asked Questions

How can I get a copy of my tax statement?

The 2016-17 tax statements will be mailed out on October 17th.  The images will be available on our website at: www.lanecounty.org/at on October 12th.  It is important to note that online tax statements reflect the information on an account as of the October tax certification date, and not payments or value corrections made after that date.  If a payment has been made after the certification date, please contact the Assessor’s office at 541-682-4321 between the hours of 10:00 a.m. and 3:00 p.m. Monday through Thursday for the correct amount owing or via email at [email protected] . Note: Our tax time extended hours are 9:00 a.m. to 4:00 p.m., Monday through Friday beginning October 17th through November 15, 2016. Note:  Prior year tax statements are also available by utilizing the dropdown arrow in the Tax Year field. 

What are my payment options?

Full payments by November 15th result in a 3% discount. A two-thirds payment results in a 2% discount on the two-thirds paid. A trimester payment option is available; due dates are November 15, 2016, February 15, 2017 and May 15, 2017.  No discount applies in that case. Any overdue amounts will accrue interest on the 16th of each month until paid unless the 15th falls on a holiday or weekend, in which case interest accrues on the next business day.

Can I pay with a credit card?

Yes, but via the internet only. The County accepts Credit/Debit Cards or E-check payments via the Internet. You can pay your taxes with your VISA or MASTERCARD or E-Check from your computer.  If paying with a Credit/Debit card you will be charged a convenience fee of 2.49% of the amount paid. Note: if using a Signature Debit Card the transaction fee is a flat $3.95.  Fees go directly to US Bank for the use of this service. If paying with an E-Check, you will be charged a convenience fee of $3.00. This fee goes directly to US bank for the use of the service.

To pay online go to http://www.lanecounty.org/AT/TaxPayOnline.htm . This option is only available through our website and not when making payments in person, on the phone or through the mail.

I heard there are drop boxes for your tax payments.

Tax payments may be placed in the following Lane County white drop boxes (aka election boxes), Friday, November 11th through midnight November 15th.  No postage necessary.

  •  East side of Pearl Street between 7th & 8th Avenues (in front of City Hall)
  • Sheldon Library at Sheldon Plaza

  •  Bethel Library at Echo Hollow Plaza

  •  Amazon Pool at 2600 Hilyard Street

  •  A Street between 5th & 6th in Springfield

  •  Cottage Grove Community Center, 700 E. Gibbs Street

  •  Florence Police Department, 900 Greenwood Street

Why didn’t I receive my tax statement?

Generally for two reasons: 1) because the taxpayer changed their mailing address and did not notify us; or 2) there has been a recent ownership change. By law it is the responsibility of the property owner to notify the taxing authority of any change to their mailing address.  If ownership is incorrect, please contact us at 541-682-4321.
 If the mailing address is incorrect, by law, the change request must be in writing. You can use the Change of Address form located on our website or email the request to [email protected]. Please include your current mailing address and the account numbers of all property you own. If you do not have the specific account numbers you may use a blanket statement “All tax accounts of all properties I own in Lane County.”

Why am I getting two or more tax statements when I only own one property?

Generally for two reasons: 1) there is a tax code area split or 2) there is a manufactured structure on the property with its own account. A tax code area split can be either a physical code split or fire patrol code split. A physical code split means a district boundary line bisects your property in some fashion.  The fire patrol code split means part of your property is in a Fire Patrol district and will be taxed according to their rates.

What happens if I miss the November 15th deadline?

The 3% discount will be lost and interest will start to accrue on the first trimester amount at a rate of 1.33% per month.

Why can’t I get my tax statement earlier?

September 25th is the statutory deadline for sharing the values of districts which cross county lines.  These values are needed to establish tax rates.  The following two weeks are used to complete the tax certification process and provide the statement files to the state printer.  The statements are then ready to be mailed out within the next two weeks.  By law, the statements are to be mailed by October 25th

How do I know if my mortgage company will pay my taxes?

Located on the left side in the middle of your property tax statement will be a notation that shows: "Mortgage Co:" and "Loan #". If the account does not have the correct mortgage company data, please contact the mortgage company and verify whether or not they are planning to pay and through whom. If a mortgage company is listed on the tax statement, it means your account number was included in the list of accounts sent to us in September by the mortgage company because they (the mortgage company) plan to pay the taxes for the upcoming tax year.
 

Remember: Since we receive this list in September, a substantial amount of activity (refinancing, purchasing, selling of property and selling of loans between mortgage companies) occurs between then and in October when statements are mailed. There is no way to ensure our mortgage company data is 100% accurate at the time of certification. The Assessor's office does not verify with the mortgage company and/or taxing service whose account is going to be paid.

The purpose of the mortgage company information on the accounts is ONLY to allow us to see which mortgage company or tax service has requested to pay on an account. Adding or removing the mortgage company or tax service name does not ensure a mortgage company will or will not pay on an account.  

How do I file an appeal?

Taxpayers can appeal their value through the Board of Property Tax Appeals (BoPTA) for the current year. The deadline to file is December 31, 2016. BoPTA forms will be made available on Lane County’s Web site once the statements are available: http://www.lanecounty.org/Appeals/default.htm.   To contact BoPTA staff, taxpayers may call 541-682-4275 after the tax statements are sent out and leave their name, phone number and account number on voicemail.  Staff will return the call within 24 hours. There is a $35 filing fee for each account.


Other types of appeals (interest, previous years’ values, etc.) can be appealed through the Department of Revenue or the Magistrate Division of the Oregon Tax Court.  Appropriate forms can be obtained from the Oregon Department of Revenue’s website or the Assessor’s office.