Commendation or Complaints

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Employees of the Sheriff’s Office have contact and interaction with thousands of Lane County citizens every year. The Sheriff expects all employees to perform their duties to the best of their ability and is dedicated to creating an environment which encourages the highest standards of integrity.

The Sheriff’s Office values feedback from the community regarding the conduct of employees and the implementation of policies. Commendations, allegations of misconduct and inquiries regarding policy are all submitted to the Office of Professional Standards in order to appropriately address concerns received from the citizens of Lane County.

We appreciate hearing from you when our employees are meeting or exceeding your expectations. However, at times, as in any organization, deviations from ideal performance can occur. Allegations of misconduct against personnel are investigated thoroughly and objectively.

Because issues regarding traffic citations or arrests must be resolved through the court system, the Office of Professional Standards will not investigate these complaints, or inquiries.

Complaint Process

The Lane County Sheriff has a well-defined procedure for the investigation of complaints against personnel, and answering inquires regarding procedures.

Employees of the Sheriff's Office are carefully selected and highly trained. However, as in any large organization, deviations from ideal performance can occur. Allegations of misconduct against personnel are investigated thoroughly and objectively, while retaining the integrity of the Sheriff's Office and maintaining the confidence of the public.

Procedure

Citizens have the right to make a complaint against any employee of the Sheriff's Office. The complaint may be made to any supervisor, shift commander, division commander, or to the Administrative Division. A complaint may be made in person, by telephone, by mail, or email.

Complaints should be made by using the complaint investigation form. The form can then be emailed or mailed to the address below. Please include as much information as possible about the incident. All complaints will be reviewed and reporting parties will be advised of disposition.

Lane County Sheriff's Office
Office of Professional Standards
125 East 8th Avenue
Eugene, Oregon 97401

Commendation

A commendation can be written on behalf of those employees who you believe have gone beyond the normal scope of their duties. We appreciate hearing about our employees when they are meeting your expectations in providing the extensive range of services of the Sheriff's Office.

Procedure

Citizens can commend any employee of the Sheriff's Office. Please complete the Commendation Form to include details that will allow us to ensure the correct employee receives your observations. The form will be submitted electronically upon completion and the Sheriff's Office will receive it via email. For those community members and visitors who do not utilize email, a written commendation can mailed to the Sheriff's Office at the below address.

Lane County Sheriff's Office
Commendation
125 East 8th Avenue
Eugene, Oregon 97401

Bias Based Profiling

The Lane County Sheriff's Office has established a policy prohibiting bias based profiling. Bias based profiling is strictly prohibited and the department will take immediate and appropriate action to investigate allegations of biased based profiling.

No person shall be discouraged, intimidated, or coerced from filing a complaint or discriminated against because they have filed such a complaint.

A complaint alleging profiling must be made within one hundred eighty (180) days of the alleged incident as stipulated in HB2002. Please use the complaint form in this link.