Feedback & Complaints

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Lane County Developmental Disabilities Services is dedicated to providing high-quality services to our community. With a team of approximately 154 staff members, we serve over 3,600 children and adults impacted by intellectual or developmental disabilities in Lane County. Your feedback is crucial in helping us fulfill our mission of, "Assisting people to lead fulfilling lives through community connections." By sharing your experiences, you contribute to our ongoing efforts to improve our services and support systems.

Provide Feedback

We truly appreciate hearing from you when we meet or exceed your expectations. Your positive feedback motivates our team and reinforces our commitment to providing exceptional service. We're always striving to better serve our community and appreciate you making time to provide your input!

Use this online form to provide feedback about your experience with Lane County DDS: PROVIDE FEEDBACK HERE.

Submit a Complaint about I/DD Services

What If I'm Not Happy with My Services?

You have the ability and support to make a complaint without fear of retaliation or discrimination.

How to Report a Complaint

If you have a complaint about the services, you received from your Community Developmental Disability Program (CDDP) or other paid provider talk with your service coordinator.
If talking with your service coordinator doesn't resolve your complaint, ask to talk to a supervisor. You can find a list of team supervisors on our Staff Directory or call our front desk at 541.682.3695 and ask to speak to a supervisor.
You may submit a complaint verbally, by completing form 0946 (English, Spanish) and mailing or faxing to our office, or you can use this online form to submit a complaint: SUBMIT AN ONLINE COMPLAINT HERE.

What to expect after submitting a complaint:

Within 5 days of getting your complaint, send you a letter acknowledging your complaint.

Within 10 days of getting your complaint, you will be offered a phone appointment to discuss your concerns. Your participation in this is optional.

Within 45 days of getting your complaint, the complaint coordinator will send you a written response.

This response will include the outcome of the review of your complaint as well as a list of the documents used to review it. You and the complaint coordinator can agree to extend this timeline.

If you disagree with the outcome of the complaint review, you can request an Administrative Review by the Oregon Department of Human Services Office of Developmental Disabilities Services.

Complaints Not Related to I/DD Services

Lane County Developmental Disabilities Services does not have the scope or authority to investigate complaints unrelated to I/DD Services or Providers. These complaints include:

Type of Complaint	Appropriate Entity to Respond
Anonymous complaints and allegations of discrimination are reviewed by the Governor's Advocacy Office.	Contact the Governor's Advocacy Office at 503-945-6904 or email [email protected]
The complaint is about a Child Abuse Report	Call 855-503-SAFE (7233) Call to report abuse or neglect of a child or adult in Oregon. If someone is being hurt or is in danger right now, call 911.
The Complaint is about a Child Welfare decision.	Contact the Governor's Advocacy Office at 503-945-6904 or email [email protected]
The complaint is about the Oregon State Hospital	Contact the Director for Consumer and Family Services at 503-947-8109.
The compliant is about discrimination on the base of disability.	Contact 503-945-6904 or visit https://www.oregon.gov/odhs/about/pages/gao.aspx
The complaint is about ODDS staff conduct or ODDS customer service.	Contact the ODDS Manager for the program area: https://www.oregon.gov/odhs/providers-partners/idd/Documents/dd-staff-directory.pdf
The complaint or mistreatment is the purview of Seniors and People with Disabilities.	Contact APS at 541-682-4140 or [email protected]
The complaint is about the Oregon Health Plan.	OHP Complaint Info: https://www.oregon.gov/oha/HSD/OHP/Pages/Complaints-Appeals.aspx
The complaint is about the Office of Vocational Rehabilitation.	If unable to reach a resolution at the local VR office, contact the VR Dispute Resolution Coordinator at 503-945-6253 or 877-277-0513
The complaint is about a violation of civil rights, or a civil rights investigation conducted by BOLI.	Contact BOLI at 971-245-3844 or visit their online complaint resolution center: https://www.oregon.gov/boli/workers/Pages/complaint.aspx
Allegations of abuse or neglect.	Call 855-503-SAFE (7233) to report abuse or neglect of a child or adult in Oregon. If someone is being hurt or is in danger right now, call 911.